/ Break-In
Submit a Break-In.
In production, a break-in is the job that jumps the schedule because something is wrong right now. It is also our initials. So that is what we call this: tell us the problem you are stuck on, and a specialist answers you personally, by email, at no cost.
You do not have to be a customer. You do not have to buy anything afterward. If we can point you at the answer in one reply, that is a good outcome for both of us.
/ Before you send
How this works
This is intake, not a support lineIf you are an existing customer with an active engagement, use your normal contact so your request is not queued behind new intake.
Email response, firstWe are a small operation. A specialist replies by email as soon as they can, in the order requests are received. We do not staff a phone queue and will not pretend otherwise.
Detail gets you a better answerWhat the reading does, when it does it, what changes around it, what has been tried. Symptoms beat conclusions.
No account, no obligationNothing to sign up for. We use your details to answer you, and we do not sell them.